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Frequently Asked Questions

Is there a free trial period?

  Yes, but there is also a 10-day grace period for all our paid accounts. If you cancel within the first 10 days of your account being activated, you will receive a full refund of the subscription price. We will always try to solve any performance or technical issues that you may have within that 10-day period.

What happens if I want my money back after the grace period?

   If you decide that you want to terminate your service with websbestisp.com after your 10-day grace period has expired, you will be charged for one month of services at our normal rates. You will then be refunded the difference. There are no refunds on month-to-month accounts.

Is there a difference in quality between the networks?

   In short, No. All of our networks have very good QoS (Quality of Service) ratings. All of our networks have in excess of 99.9% up time on a national level. Any POP (Point of Presence) phone numbers can experience connectivity issues on occasion, but none of our networks experience ongoing customer support issues. No matter what network you choose, you will get the best possible service.

I'm having problems with my account, who do I call?

  websbestisp.com provides a toll free customer service / tech support number to all of its subscribers. Cant get logged on? Problems with your email? Wonder when your account will expire? Need to change your billing info? Everything can be handled with one call to 888-826-0808.

Doesn't Unlimited service mean I can stay on 24 hours a day 7 days a week?

  In short, No, it doesn't. Unlimited service means that whenever you need to sit down at your computer and use the internet, it will be there for you. This is what is commonly referred to in the industry as "Attended Use". Leaving a computer parked on a connection 24 hours a day is what is known as dedicated service. Please refer to our Terms of Service ( TOS ) for full disclosure.

What does 24/7 E Mail support mean?

   All e mail inquiries are answered within 24 hours, usually within 12 hours and sometimes, depending on the volume in queue, in real time. The e mail support system is monitored 24 hours a day, 7 days a week. E mail support cost a fraction of phone support and allows us to keep our cost manageable, which in turns allows us to keep our service prices low.

What's the difference between customer support and technical support?

  Customer support simply pertains to account info. You want to change the credit card or checking account you have your subscription on. You need to add a 2nd e-mail box to your account. You want to change your password. These are typical customer service issues. You also can report any network outages or performance issues to customer service. 
  Technical support pertains to PC, software, hardware or operating systems configurations that may apply to your internet connectivity. We provide an on-line library of technical support articles. 
Support issues of all kinds (customer and technical) can always be addressed via our e mail support system.

You have 10,000 numbers available to me, but they are on different networks, can I move between them at will, or do I need to ask first?

  Yes, you can move between the networks at will, and yes you must ask first. Your authentication domain provided you at sign-up is only good for the network you initially choose. All network changes are processed on the first day of each month. If you have to switch networks, then you will need to notify us via e mail at customersupport@websbestisp.com and let us know your user id, current access number and network, and the access number and network you want to move to.

I've signed up for service and want another email account. How do I get it?

  Simply email your desired parameters (user id and password) for the additional email account to customersupport@websbestisp.com. If the user name is available, the additional account will be set up within 24 hours. If it is not, you will be contacted for another choice.

I just signed up and need web space, what do I do?

   To sign-up for web space simply drop us an email with your requirments to customersupport@websbestisp.com

Just what is PROPEL?

   Propel is an incredible new service that dramatically increases web browsing speeds without any special equipment, hardware or additional telephone services. And if you have a dial line, this amazing service is available to you right now - no matter where you live!

Propel uses patent-pending technology and optimization techniques to provide near DSL speeds over a single dial-up line without a special modem. Going way beyond competitive products that tweak Windows settings to provide a speed boost or caching products that speed up only frequently visited pages, Propel delivers consistent speed improvements in real life Internet usage scenarios. Propel speeds up all browsing activities including web surfing, email and ftp file transfers.