a free trial period?
there is also a 10-day grace period for all our paid accounts. If you cancel within the first 10 days
of your account being activated, you will receive a full refund of the
subscription price. We will always try to solve any performance or technical
issues that you may have within that 10-day period.
if I want my money back after the grace period?
If you decide that you want to terminate your service with websbestisp.com
after your 10-day grace period has expired, you will be charged for one month of services at our normal rates.
You will then be refunded the difference.
There are no refunds on month-to-month accounts.
a difference in quality between the networks?
In short, No. All of our networks have very good QoS (Quality of Service)
ratings. All of our networks have in excess of 99.9% up time on a national
level. Any POP (Point of Presence) phone numbers can experience connectivity issues on
occasion, but none of our networks experience ongoing customer support
issues. No matter what network you choose, you will get the best possible
problems with my account, who do I call?
provides a toll free customer service / tech support number to all of its
subscribers. Cant get logged on? Problems with your email? Wonder when
your account will expire? Need to change your billing info? Everything
can be handled with one call to 888-826-0808.
Unlimited service mean I can stay on 24 hours a day 7 days a week?
No, it doesn't. Unlimited service means that whenever you need to sit down
at your computer and use the internet, it will be there for you. This is
what is commonly referred to in the industry as "Attended Use". Leaving
a computer parked on a connection 24 hours a day is what is known as dedicated
service. Please refer to our Terms of Service ( TOS
) for full disclosure.
24/7 E Mail support mean?
All e mail inquiries are answered within 24 hours, usually within 12 hours
and sometimes, depending on the volume in queue, in real time. The e mail
support system is monitored 24 hours a day, 7 days a week. E mail support
cost a fraction of phone support and allows us to keep our cost manageable,
which in turns allows us to keep our service prices low.
the difference between customer support and technical support?
simply pertains to account info. You want to change the credit card or
checking account you have your subscription on. You need to add a 2nd e-mail
box to your account. You want to change your password. These are typical
customer service issues. You also can report any network outages or performance
issues to customer service.
pertains to PC, software, hardware or operating systems configurations
that may apply to your internet connectivity. We provide an on-line library
of technical support articles.
of all kinds (customer and technical) can always be addressed via our e
mail support system.
10,000 numbers available to me, but they are on different networks, can
I move between them at will, or do I need to ask first?
you can move between the networks at will, and yes you must ask first.
Your authentication domain provided you at sign-up is only good for the
network you initially choose. All network changes are processed on the
first day of each month. If you have to switch networks, then you will
need to notify us via e mail at firstname.lastname@example.org
and let us know your user id, current access number and network, and the
access number and network you want to move to.
up for service and want another email account. How do I get it?
email your desired parameters (user id and password) for the additional email account
If the user name is available, the additional account will be set up within 24
hours. If it is not, you will be contacted for another choice.
signed up and need web space, what do I do?
To sign-up for web space simply drop us an email with your requirments to email@example.com.
Just what is PROPEL?
Propel is an incredible new service that dramatically increases web browsing
speeds without any special equipment, hardware or additional telephone services.
And if you have a dial line, this amazing service is available to you right
now - no matter where you live!
Propel uses patent-pending technology and optimization techniques to provide
near DSL speeds over a single dial-up line without a special modem. Going way beyond
competitive products that tweak Windows settings to provide a speed
boost or caching products that speed up only frequently visited pages,
Propel delivers consistent speed improvements in real life Internet usage
scenarios. Propel speeds up all browsing activities including web surfing,
email and ftp file transfers.